FAQs

How long will my order take to ship?

Orders made before 11:30 will be dispatched on the same day.

Once orders have been processed you will receive an email with the tracking information.

Australian standard shipping – 1-6 days
Australian express – 1-3 days depending if your suburb is metro or rural.
International standard – 7-14 days
International Express – 5-10 days

DHL International Express shipping can be requested; however, you will need to pay the extra fees associated with shipping with this premium service.

Shipping time -4-7 days

Why hasn’t my order arrived?

Please contact us if you feel that your order has taken too long to arrive. The impacts of Covid-19 have caused major shipping delays around the world.

Do Giáli Lashes adhesives contain latex?

No, they do not they are all latex free.

Do Giáli Lashes adhesives contain formaldehyde?

No, they do not. Formaldehyde is a byproduct of the decomposition of other materials in the adhesive.

How do I store my adhesive?

Please store your favourite Giáli Lashes adhesives in an airtight container and away from heat sources. Glue containers with a silica satchel are available to purchase on our website. DO NOT store your adhesive with your primer. The primer will cause the glue to dry and it will not last long.

Unopened adhesive can be stored in the fridge for up to 5-6 months. Once opened store inside a glue container and discard the adhesive 4-6 weeks later.

What are Giáli Lashes premade fans made from?

They are made from the highest quality Korean PBT material.

Are Giáli Lashes Products cruelty free and vegan friendly?

Yes, they are 100% animal cruelty free and vegan friendly. Tested on humans not animals.

How long does a lash application take?

Please allow minimum 2 hours for a full set appointment and up to 1.5 hours for a refill appointment.

What to do before my appointment?

Please remove all eye make-up and do not wear moisturizer under the eye area. Make sure mascara is completely removed and any strip lash glue if you have been using them prior. Do not wear contact lenses during the lash application, please remove them prior to your appointment. Do not curl or get a lash lift before your appointment.

How long do eyelash extensions last?

Here at Giáli Lashes our retention rate is one of the best in the biz! Generally, clients will not have to come back 3-5 weeks after an application.

How to make your lashes last?

Do not get your lashes wet for 24 hours. Avoid spas and saunas. Brush your lashes twice a day or as often as needed. Cleanse minimum once a day with your Giáli lashes Lash Bath. Pat your lashes dry with a tissue or use a mini fan to dry them thoroughly.  Do not pick, pull, or pluck your lash extensions or rub your eyes excessively. Avoid sleep on your face and wear a special eyelash extension protective sleep mask when possible. Avoid all products containing oil.